Nothing is harder than trying to please everyone. At 53, let me share something with you: every year it gets easier to stand true to yourself. And honestly, Iâm deeply grateful for the person Iâve become. Iâve lived a lot. Iâve learned a lot. Iâve got stories, scars, and laughter â and I wouldnât trade any of it. I am me. And yes, I like me.
In the past, I often wished life would calm down â fewer ups and downs, less turbulence. Did that happen? No. And today, Iâm glad it didnât. Because peace isnât the absence of motion; itâs the ability to find stillness within it. I appreciate moments of harmony now, and Iâm profoundly thankful that Iâve learned to walk away from people who drain me instead of give me energy. That, Iâm convinced, is one of lifeâs greatest medicines as you grow older.
I donât just love this book because of its beautiful cover. I love it because of what it holds inside. From the very first pages, I felt that Isabel Allende wasnât simply writing…
A total change of scenery â switching hemispheres, yet still on the same earth. This time: Australia. đ Iâve travelled a lot, but somehow never made it here when I was younger. Back…
Today, Iâd like to inspire both seasoned professionals and those just beginning their journey in hospitality â and of course, everyone who feels drawn by that wave of CHANGE currently sweeping through our industry â with a fascinating topic: C for Conversation & Psychology, the quiet forces behind every genuine guest experience.
From first impressions to complaint management, from guest relations to team spirit â every interaction is psychology in action. Hospitality, at its best, is not about perfection, but perception: how we make others feel seen, respected, and valued.
This time, Iâm looking at it from the teamâs perspective â because sometimes, we find ourselves serving guests we might never even greet in our ânormalâ lives.
And yet, thatâs part of the magic. Hospitality challenges us to move beyond personal preference and to meet people where they are â with empathy, curiosity, and grace.
Have you noticed this too when coming back from France? Itâs not just that driving on French highways feels like pure ease â calm drivers, long stretches of road framed by fields and…
So no â please donât ever believe everything you see here. And definitely donât compare it to your own life. Even in five-star hotels, there are guests who arrive in a Ferrari â…